Activate the licence

LOOP is commercial software. Creating, editing and deleting certifications and editions, importing CSV, the sending of notices — a test send and a resend included — and recomputing the validity window of an issued certificate all need an active licence. Everything read-only keeps working whatever the licence state — see What the licence covers.

Activate

1. Go to Site administration → Plugins → Local plugins → LOOP → License.
2. Enter the key you were issued. It looks like LOOP-XXXX-XXXX-XXXX-XXXX.
3. Choose Activate.

The page then shows the plan, the customer name, the expiry date, the grace date, how many sites the key allows and when it was last checked.

Activate a site with no internet access

Use Activate offline on the same page:

1. Enter your licence key and choose Generate activation request.
2. Copy the whole block shown and send it to your licence provider. It contains no personal data.
3. Upload the signed entitlement file (.lic) you receive in return, exactly as received.

An offline licence is never re-checked over the network, so upload a fresh entitlement file before the current one expires. Use Upload an updated entitlement to extend it.

If activation fails

What you see	What to do
The licensing server URL is not configured	Set it under Settings → Licensing. The default is your provider's service and normally needs no change.
All license slots are in use	Deactivate another site from its own License page, or ask for more seats.
Could not reach the licensing server	Check outbound HTTPS from the Moodle server. LOOP retries automatically, and a short outage is covered by offline grace.
This license has been revoked	Enter a different key, or remove the stored licence data from the same page.
The license entitlement was issued for a different site	The entitlement belongs to another installation. Ask your provider for one issued for this site.

Renew, re-check, move a site

• After a renewal, choose Re-check now rather than waiting for the hourly validation to pick up the new expiry date.
• Deactivate releases this site's slot so the key can be used elsewhere. Notices stop until a licence is activated again.
• A key deactivated on the server side is cleared at the next check, and the site returns to Not licensed.
• Remove license data clears what is stored locally, for example before handing a staging site over.

What each status means

Status	Notices	Meaning
Active	Sent	The licence is valid.
In grace period	Sent	Past its expiry date, but inside the extra time the server granted. Renew soon.
Active (offline grace)	Sent	The licence is fine; the server has not been reachable recently. LOOP keeps working for a limited number of days.
Expired	Paused	The licence lapsed and was not renewed.
Suspended	Paused	Stopped on the licensing server.
Revoked	Paused	Withdrawn on the licensing server and no longer usable.
Not licensed	Paused	No licence has been activated.

In grace period and Active (offline grace) look similar and mean different things: the first is a licence past its date, the second a licence that could not be checked.